Category Archives: Principles

How are Mortgage Professionals Like Doctors and Why It Matters to Your Profession?

I was reading the results of a consumer report survey that said 78% of respondents said that lenders need to be reined in. This surprised me. Sure those lending professionals who were unethical should be reigned in (and many are in front page headlines) but that’s not 78%. Could it be that those few unethical lending professionals made a bad name for all? Could it be that people are just looking for a skapegoat for their financial problems? I’m sure there’s some truth to both of these reasons but I suspect there’s something more fundamental going on that I read about in Malcolm Gladwell’s book “Blink.”

In Section five of the book entitled “Listening to Doctors” Gladwell talks about various studies on the incidences of malpractice among doctors.  The studies show that the risk of being sued for malpractice has little to do with the number of mistakes you make. In fact there he found something completely different.

He found the element that corresponded most to the risk of doctors being sued was: how the patients were treated on a personal level by their doctor.  Did they have a relationship with their doctor?  Was he snotty with them?  Negative?  Condescending?

One study Gladwell mentions provides some interesting pointers to you, no matter what your profession. Doctors who spent even a few minutes longer in consultations with patients, who gave orienting comments explaining the process, who were active listeners and who had a sense of humor/tried to be funny were much much much less likely to be sued for malpractice even though they made just as many mistakes as other doctors (who WERE sued).

Gladwell brings out instances where patients went to lawyers and said “I want to sue my specialist”. After reviewing the case the lawyer would say actually it wasn’t the specialist that was at fault it’s your primary doctor. The patient would insist on suing the wrong doctor, despite the evidence, just because they felt like they were not treated well.

Gladwell points out that it is all about your tone of voice with your clients, are you dominant or concerned?  That one aspect (tone of voice) makes all the difference in the world.

So…how are you treating your clients these days? How long does it take you to return a client’s phone call? When was the last time you sat down with a client to actually explain your opinion letter to them?

 

Can Someone Create Automatic Wealth Without Creating A Success Making Machine

As I scanned though my huge daily reading list I saw a title that obviously intrigued me. I eagerly read  How to Change Your Work Habits and Become a Success Machine by Michael Masterson, who has written Automatic Wealth. I enjoyed the story about how he turned into a straight A student and it was motivating but he missed one of the key features of a machine: a machine is automatic (like “Automatic Wealth”). Here’s how his machine helped him:
* once he got used to sitting in front of the class (which is conducive to learning), classroom success was automated.
* once he developed the early to rise habit he automatically maximized each day
* once he developed the learning muscle- learning more, for longer hours, wasn’t that hard
A machine is not about doing hard work. A machine turns hard work into easy or automated work.

How to Celebrate Old Age and Maintain a Healthy Diet

This is a guest post by Winston Cole.

alegoría patriótica con orégano, IISoon we will celebrate another new year. Let us be honest but positive, we are not getting younger. While we all wish we could maintain the healthy bodies of our youth, as time goes on our metabolisms start to slow and our weight starts to increase. We stop processing cholesterol and fat as well. If we don’t get the right vitamins we can feel miserable for an entire day.

When beginning to notice such feelings, we can start by changing our diet. But keeping to a new diet can be very difficult. Choosing the right foods for the diet to work are equally as hard. If you hope to keep to your diet, lose weight and be healthier, you need to follow several important tips.

Select Healthy Foods
Your food selection does not need to be free of fats and carbohydrates like many of the dieting companies would like you to believe. What it does need to be is balanced, with nothing in excess, and made with only healthy ingredients.

Some of our regular foods today contain unhealthy levels of chemicals. These are not good for the body. It makes our organs work very hard to process unwanted ingredients in the foods. Organic foods eliminate unwanted minerals so we do not have them coming into our bodies. Healthy ingredients mean organic and natural foods. When we consume organic foods we improve our body’s processes and help it to run smoothly. You will feel better and your body will be healthier.

Other Healthy Additives
In addition to maintaining a healthy and balanced diet, there are a number of different foods that, when added to your diet, will help improve your health:

  • Green Tea – Has caffeine like coffee but will not cause you to experience the crash afterwards. Also have a lot of antioxidants which help improve your heart’s health.
  • Fish – Not for vegetarians, obviously, but fish have so many health benefits (including Omega-3 and protein) that if you can get it regularly, there are a number of benefits.
  • Coffee – Not for everyone, but some coffee every day has a number of health benefits and no consequences. Don’t let coffee myths fool you – as long as you don’t drink coffee in excess, it is a healthy beverage.

Things Not to Do With Your Diet – Dispelling Myths

In addition to all of the available diets, there are a variety of commonly held beliefs about how to improve your health and lose weight that are entirely false:

Skipping a Meal Will Help You Lose Weight

Many people that are maintaining a diet for weight loss often skip meals when they are not very hungry assuming it will help them lose weight. This is entirely false. Skipping a meal causes your metabolism to slow considerably. When you finally do eat again, you will gain more weight than you would have gained had you eaten the meal. Skipping meals is a terrible idea, and will only result in you gaining more weight as well as being less healthy.

Cheating is Okay

While no one really thinks that cheating on one’s diet is okay, many people do it anyway. By having a big dessert once every few days or binge eating on the rare occasion, the assumption is that it is okay because it is offset by your diet.

But if you have kept to your diet for a long time, then the binge eating will not be able to be processed by your metabolism and you will gain a great deal of weight. You are actually more likely to process these foods if you eat more regularly, as your body will be better equipped to deal with the excess sugars.

Water Needs to be Limited

Some people assume they will lose weight if they refrain from drinking a lot of water. Water can only benefit your weight loss, and it is a good way to allow you to feel full even when you have not eaten much, which will prevent you from eating in excess.

Commonalities

As you see from the above list, many people assume their metabolism is their enemy. But if you work with your metabolism (don’t deny it food, eat at regular intervals, etc.) you are going to be able to keep it more active, process foods better, and your diet will be far more likely to work.

The key to your diet is choosing the right foods and keeping your metabolism healthy. If you do, you will lose weight and stay healthy without starving yourself.

Final Thoughts on Metabolism

Metabolism is not something you should take for granted. You can keep your metabolism high by lowering your stress and eating regularly. In addition, exercising and building your muscles causes your metabolism to increase. A high metabolism means better processing of food and a healthier and fit body. Keep to your diet. Avoid myths/misconceptions. Exercise so you stay as fit as you want to be.

About the Author

Winston Cole is very passionate about life. He views life as a journey and not a destination. Winston’s favorite hobby is traveling. He loves to go on Cruise ship vacations. He can help you if you are interested in contacting a cruise vacation planning guide.

Life can be beautiful but you have that power to make it so by your thoughts, actions and associations. Winston challenge is, every now and then, go and enjoy good scenery, eat well and exercise in pleasant surroundings. He suggests that you begin planning your cruise vacation. Who knows you may like it and discover something wonderful.

photo credit: tnarik

Balance: Start Running Your Life

About a year ago I started running, but I don’t always enjoy it. So lately on Sunday morning I’m inviting my son if he wants to come along. He’s 8 so he can’t quite keep up (one day soon I’ll have trouble keeping up with him) but it’s about having fun together. Here’s what we’ve done to make our routine compatible:

  • We run for as long as he can (I jog) then walk and talk then run when he’s able (he has good speed/stamina for his age). It’s not a full workout for me but I’m spending time with him and it’s fun time for us. Also people say this system of starting and stopping (interval training) may be more effective.
  • I run, he bikes. He’s faster biking than running and he doesn’t have to take breaks. After one round of this I asked him if he wants to do another one (I usually do 2 rounds around the neighborhood) and he was enthusiastic.
  • Maybe next time he’ll try rollerblading while I run.

I turned running time into a bonding experience. Balance is the key- I don’t try to push him because fun is the ultimate goal.

I’m not advocating starting a running routine. I’m advocating spending time together.

Vote for Success

It’s election day. There’s been so much negative talk and misinformation about both campaigns that it’s depressing.

The Solution on Who To Vote For

It would be great if there was a web site that listed the candidates in a grid and compared their positions objectively (in numbers or yes/no answers as much as possible) so you can say “I agree with this candidate” or “I agree with the other one” and you can decide based on the grid: “I choose candidate X”.

Throw Out Candidate Character

Character and personality is important when you have to live with the person. But even Mother Theresa would be shown to have a lowsy character in today’s politically charged environment. So how do you know what’s real or a media fabrication? I’d argue that if someone convinced his party and half the U.S. to vote for him then his personality is good enough- it’s just his positions that will bear out if he’ll be using it to go in the direction you want.

Actions Not Words

Don’t just go by the rhetoric. A candidate may say they are for a certain position but their voting or actions may show otherwise. The grid should reflect this- and hopefully cause the candidate to correct his actions or clarify his position.

Get Rid of the Lies

Every time a candidate mischaracterizes his opponent incorrectly- it should appear on this grid in a box for honesty as a negative point. After a whole campaign if one side is more lopsided than the other you should have some good data of who is more straight and who is fighting dirty. I’d hope that this would compel the candidates to stop this and focus on their issues- not negative campaigning.

In short, vote for who will bring you success and improve the world.

I don’t have any candidate in mind as I write any of this.

That was as political as you’ll see me, now back to work.

How A Dad’s Love Teaches His Son To Read

The other night I came home late so I wasn’t around to tuck my kids in. When I did get home I went to check on them- but I wanted them to know I did (because they ask sometimes). So I left a note.

My 5 year old is learning how to read so I left him a note “DAD LOVES <NAME>” in big bold letters. I purposely made it simple. He learned how to read “dad” recently. He recognizes his name and wrote “love” recently on a few birthday cards.

In the morning my 5 year old bounced out of his room all excited with his note and read it with a drop of help.

Success Through The Ages

Here’s an email forward I recently got:

At age 4 success is . . .not peeing in your pants.
At age 12 success is . . .having friends.
At age 17 success is . . .Having a driver’s license.
At age 35 success is . . .having money.
At age 50 success is . . .having money.
At age 70 success is . . .having a drivers license.
At age 75 success is . . .having friends.
At age 80 success is . . .not peeing in your pants.

The joke above is funny but sad.  At each age it points to external measures. Success should be measured internally- by how satisfied you are (hopefully you don’t have a low bar).

How To Live To 100

I don’t want to achieve immortality through my work. I want to achieve it through not dying.
Woody Allen

There’s a Jewish blessing “May you live to 120”. For a while I repeated it as part of my birthday wishes to people. But then one day I realized it was limiting- so now I say “May you live to 240”. My grandmothers aren’t sure if that’s a blessing or a curse.

This is the 100th post on this blog. Time flies. When I started it I didn’t know how far it would go and where it would go. Here we are 10 months later with many readers and a bunch of subscribers.

How did I get to 100 posts? Perseverance and trying to improve every day. I would imagine this lesson works in getting to 100 years of life also, keep getting better and living healthier. It also helps to have good genes and be a little lucky (don’t get hit by a bus).

Thank you all for reading. May you live to 120,000 posts!

PS I plan to stop at 119,999.

How and When To Criticize Correctly

It’s easy to give criticism. Watch a baseball game and you can even criticize a superstar star who hits two home runs because he struck out his other two times up. Look over a colleague’s shoulder for a day and you can tell him how to be better. Watch your kids closely and you’ll find ways to improve everything they do. But when you point out some of these failings, even if it’s “constructive criticism”, you will often find that you are just starting a fight, ending relations or creating ill will.

So the correct answer on when to give criticism is “Never”. If you still insist then follow these guidelines.

No one wants it

Let’s face it no one wants criticism. Even if they ask for feedback, the only feedback they want to hear is “great job”.  Think about it, would you like to get criticism on something you worked hard on?

Change your mindset, don’t criticize until you’ve evaluated the following steps.

No one is perfect

Realize that no one is perfect all the time. Sometimes just let it go.

Motive

Why are you criticizing? If you don’t have noble intentions it’s likely your advice will be resented. Even with noble intentions your advice may not leave a mark.

Will it help?

Evaluate whether your criticism will help. If you’re sure that it will be ignored (because you’ve said it in the past and it’s been ignored) then save your breath. You gain nothing and stand to lose positive feelings.

Will it be well received?

Sometimes giving advise may help the person improve but will it be well received? Maybe someone else is better of giving it. Try to involve the other person.

Offer a solution

Don’t just criticize. Of course we all know we shouldn’t make mistakes. Offer a fix to the problem.

Focus on one topic

Sometimes it’s difficult not to advise someone but if you’re not helping the best thing to do is to stay close until they give you the opening. If you get criticism,  read The Critical Success on how to deal with it. Realize it’s not always about you.